Refund Policy

Effective Date: July 23, 2026

At O9 Stay, we strive to provide a smooth and transparent booking experience. This Refund Policy explains the terms under which cancellations and refunds are processed.

1. Booking Confirmation

• A booking is confirmed only after full or partial payment has been successfully received and a confirmation has been issued by O9 Stay.
• Guests are advised to review all booking details before completing payment.

2. Cancellation by Guest

Refund eligibility depends on the cancellation time and the hotel's cancellation policy.

• More than 72 hours before check-in: Eligible for a refund after applicable processing charges, subject to the hotel's policy.
• 24–72 hours before check-in: Partial refund may be provided, depending on the hotel's cancellation terms.
• Less than 24 hours before check-in or No-Show: No refund will generally be issued unless approved by the hotel.

3. Non-Refundable Bookings

Certain promotional, discounted, special event, festival, and advance purchase bookings are non-refundable. These bookings will be clearly identified at the time of reservation.

4. Hotel Cancellation

If a hotel is unable to honor a confirmed booking due to unforeseen circumstances, O9 Stay will make reasonable efforts to:

• Arrange an alternative accommodation of a similar category, or
• Process a refund if a suitable alternative is not available.

5. Refund Processing

• Approved refunds will be processed to the original payment method.
• Refunds are generally completed within 7–10 business days, depending on the payment provider or bank.
• Processing times may vary due to banking procedures.

6. Early Check-Out

No refund will normally be provided for unused nights if a guest checks out earlier than the confirmed booking period, unless approved by the hotel.

7. Force Majeure

Refunds for cancellations caused by natural disasters, government restrictions, pandemics, or other events beyond reasonable control will be handled in accordance with the hotel's policy and applicable law.

8. Service Fee

Any convenience fee, gateway charge, or service fee charged by O9 Stay may be non-refundable unless otherwise stated.

9. Contact Us

For refund requests or booking assistance, please contact: