Privacy Policy

Effective Date: July 23, 2026

Welcome to O9 Stay. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how O9 Stay Hospitality collects, uses, stores, and safeguards your information when you use our website, mobile applications, customer support services, or make hotel reservations through our platform.

By using O9 Stay's services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Postal Address
• Date of Birth (where required)
• Government-issued identification details (where required by law or hotel policy)

Booking Information

• Hotel reservation details
• Check-in and check-out dates
• Number of guests
• Special requests
• Booking history

Payment Information

• Payment method
• Transaction details
• Billing information

Technical Information

• IP Address
• Browser type
• Device information
• Operating system
• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process hotel bookings
• Confirm and manage reservations
• Provide customer support
• Process payments and refunds
• Send booking confirmations and updates
• Improve our services and user experience
• Prevent fraud and unauthorized activity
• Comply with legal and regulatory requirements
• Send promotional offers (where permitted or with your consent)

3. Information Sharing

We may share your information with:

• Hotel partners to complete your reservation
• Payment gateway providers
• Technology and customer support service providers
• Government authorities when required by applicable law
• Legal or regulatory authorities to protect our legal rights or comply with legal obligations

We do not sell your personal information to third parties.

4. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyze website traffic
• Personalize your experience

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

5. Data Security

O9 Stay uses reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Complete bookings
• Provide customer support
• Meet legal, accounting, tax, and regulatory obligations
• Resolve disputes and enforce our agreements

7. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications

Requests may be subject to legal or operational limitations.

8. Third-Party Links

Our website or applications may contain links to third-party websites. O9 Stay is not responsible for the privacy practices or content of those websites.

9. Children's Privacy

O9 Stay services are not intended for children under the age required by applicable law to independently use our services. We do not knowingly collect personal information from children without appropriate authorization.

10. Changes to this Privacy Policy

O9 Stay may update this Privacy Policy from time to time. Any changes will become effective when published on our website. Continued use of our services after such updates constitutes acceptance of the revised policy.

11. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us: