O9 Stay is a hospitality and hotel booking platform that helps travelers book comfortable, affordable, and verified hotels across India.
You can book a hotel through our website, customer support team, or our official booking partners. Once your payment is confirmed, you will receive a booking confirmation by email or SMS/WhatsApp.
Yes. Your booking is confirmed once the payment is successfully processed and you receive a confirmation from O9 Stay.
Yes, bookings may be cancelled according to the cancellation policy applicable to your reservation. Refund eligibility depends on the hotel's cancellation terms and the time of cancellation.
Approved refunds are generally processed within 7–10 business days to the original payment method. Processing time may vary depending on your bank or payment provider.
We accept major debit cards, credit cards, UPI, net banking, digital wallets, and other secure online payment methods available at checkout.
No. O9 Stay believes in transparent pricing. Any applicable taxes or service charges will be displayed before you complete your booking.
Booking modifications are subject to hotel availability and the hotel's policy. Please contact our customer support team as soon as possible for assistance.
Yes. O9 Stay offers a selection of couple-friendly hotels where permitted by law and hotel policy. Guests must present valid government-issued photo identification at check-in.
- Aadhaar Card
- Passport
- Driving Licence
- Voter ID
- Any other ID accepted by the hotel
If a hotel is unable to provide your confirmed accommodation, O9 Stay will make reasonable efforts to arrange an alternative hotel of a similar category or process a refund where appropriate.
Yes. Our customer support team is available to assist with bookings, cancellations, refunds, modifications, and general travel queries.
Hotels can join O9 Stay by contacting our partnership team. We provide booking management, marketing support, OTA distribution, and revenue growth solutions for hotel partners.
Yes. We use appropriate security measures to protect your personal information and process payments through secure payment gateways.
Customer Support
Phone: +91 99588 05797
Email: support@o9stay.com
Website: www.o9stay.com
Phone: +91 99588 05797
Email: support@o9stay.com
Website: www.o9stay.com
Need More Help?
If you have any questions that are not answered here, our customer support team is always ready to assist you.
O9 Stay Hospitality
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